Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Wingmann mobile application, website, and related services (collectively, the “Service”) operated by Wingmann (“Company”, “We”, “Us”, or “Our”). By accessing or using the Service, you agree to be legally bound by these Terms. If you do not agree, you must not use the Service.

Some of these Terms - how picks, waves, matches and dates work, your letter, profile verification and WhatsApp updates - describe Wingmann 1.3.0. Those parts apply to you from when you update the app; until then, the app shows the rules that apply to you.

Interpretation & Definitions

The words whose initial letter is capitalized have meanings defined under the following conditions. These definitions have the same meaning whether they appear in singular or plural.

1Eligibility

To use Wingmann:

• You must be at least 18 years old.
• You must have the legal capacity to enter into a binding agreement.
• You must not be prohibited from using the Service under applicable laws.
• You must not have been previously banned from Wingmann.

By using the Service, you represent and warrant that you meet these requirements.

2Account Registration

You agree to:

• Provide accurate and truthful information.
• Maintain the confidentiality of your login credentials.
• Be solely responsible for all activity under your account.

We reserve the right to suspend or terminate accounts that provide false or misleading information.

3Serious Intent Policy

Wingmann is designed exclusively for individuals seeking meaningful and intentional relationships. By using the Service, you agree that:

• You are not using the platform for casual hookups, solicitation, or entertainment purposes.
• You will not misrepresent your relationship intent.
• You will engage respectfully and authentically.

We reserve the right to remove users who violate the spirit of serious intent.

4How Wingmann Works

• Picks. Each day we show you a small number of profiles we think suit you. They appear when you open the app, and we never show you the same person twice.
• Waves. If you like someone, you wave. A wave stays open for 72 hours from when it is sent, and you can have up to 5 sent waves open at a time.
• Matches. When someone waves back, you match. You can have up to 3 matches at a time. While all three are taken, you won’t receive new picks and you won’t be shown to others.
• Dates. Once you have talked for at least 10 minutes on in-app calls, either of you can ask for a date. If it is accepted, the Wingmann team plans the date at one of our partner venues. Only the Wingmann team can move or cancel a planned date. After the date, we ask you for feedback, and that match stays in one of your three places until you share it.
• These limits may change as Wingmann grows. The app always shows the ones that apply to you.

5The Know Yourself Session

• Before your profile goes live, you have a Know Yourself session: a 30-minute video call with a Wingmate on Google Meet. It is a paid service (see Payments, Cancellations & Refunds).
• At the start, your Wingmate will ask whether the session can be transcribed. It is your choice. If you say no, your letter is written from your profile details only.
• After the session, your Wingmate decides whether Wingmann is the right fit for you now. The decision is at Wingmann’s discretion, and the session fee pays for the session itself, whatever the outcome. Paying for a session does not guarantee acceptance.
• If Wingmann isn’t the right fit for you now, your Wingmate leaves you a short note, you keep a letter that only you can see, and you can book a new session after 90 days. To apply this rule, we keep your phone number and first name for that period even if you delete your account, as described in our Privacy Policy.

6Your Letter

• Other members get to know you through your letter, written with AI help from your Know Yourself session and your profile details (for members who joined before Wingmann 1.3.0, from what you have already shared with us). Nothing in it is shown to anyone until you approve it.
• You are responsible for making sure your letter is true and up to date. You can change it at any time.
• Every change is checked automatically. We may decline a change, or hide part of a letter, if it includes contact details, the name of your employer or college, content that breaks these Terms, or anything that could put you or others at risk.
• Your letter is content you post, and section Content Ownership & License applies to it.

7Profile Verification

• Verifying your profile is optional. You upload a photo of the front of your own Aadhaar card, with the number hidden by the app before upload, and our team checks that your first name and date of birth match your profile.
• A Verified badge means only that this check was passed. It is not a background check, and it is not a guarantee about anyone’s identity, intentions or conduct.
• You must upload only your own document, unedited. Uploading someone else’s document, or an altered one, will lead to your account being terminated, and we may report it to the authorities.
• We may remove a badge if your first name or date of birth changes, or if we find a problem with the verification.

8Messages From Wingmann

• We send you updates about your account, matches, dates, sessions and payments by push notification, in the app, by email and on WhatsApp. By agreeing to these Terms when you sign up, you agree to receive these updates on WhatsApp. Members who joined before Wingmann 1.3.0 keep receiving them as they do today.
• You can stop WhatsApp messages at any time by replying STOP to any of our messages, or by writing to hello@wingmann.co. Messages about safety, your account and payments may still reach you in the app or by email.

9Community Conduct

You agree not to:

• Harass, threaten, stalk, or intimidate other users.
• Share explicit, obscene, or sexually exploitative content.
• Impersonate another person.
• Use the Service for commercial solicitation.
• Share another user’s personal information without consent.
• Screenshot, record, or distribute private conversations without consent.
• Attempt to manipulate compatibility systems.

Violation may result in immediate suspension or permanent ban without prior notice.

Wingmann has zero tolerance for objectionable content and abusive behaviour. You can report or block any user directly within the app. We review reports and remove offending content and/or users, typically within 24 hours.

10Voice Calls & Audio Communication

Wingmann lets matched users speak by voice within the app. By using this feature you agree that:

• Voice calls are intended to help you get to know a match and are subject to the same Community Conduct standards as every other interaction.
• You will not use calls to harass, threaten, solicit, or share another user’s personal information.
• Wingmann does not record the audio content of your calls - we process only limited technical information such as call duration and timestamps to operate the feature and prevent abuse.
• Voice calling is enabled with the help of a third-party communications provider, and the handling of related data is described in our Privacy Policy.
• Recording a call without the other participant’s knowledge and consent may be unlawful and is strictly prohibited on Wingmann.

11How Wingmann Chat & Calling Work

• Chat is available only between users who have mutually matched.
• Chat is text only. Photos, videos, and files cannot be sent.
• A conversation lasts 96 hours from the first message, or until 2,000 characters in total, shared between both people, have been used, whichever comes first. The purpose of chat is to arrange an in-app call, it is not an open-ended messaging service.
• When the window closes, you can still call your match in the app.
• In-app calling is limited to 30 minutes per match.
• Wingmann is designed around meeting at our partner venues. Chat is a step toward that, not a replacement for it.

12Prohibited Use of Chat & Calling

You agree not to use Wingmann Chat or calling to:

• share or request contact details of any kind, including phone numbers, email addresses, social media handles or usernames, messaging app identifiers, payment handles, or links of any kind;
• arrange to communicate or meet outside the Wingmann platform;
• share physical addresses or precise locations;
• harass, threaten, intimidate, stalk, or abuse another user;
• send sexually explicit content or make unsolicited sexual requests;
• use hate speech or slurs, or attack anyone on the basis of religion, caste, ethnicity, gender, sexual orientation, disability, or any other protected characteristic;
• impersonate anyone, or misrepresent your identity or age;
• send spam, solicit money, promote a business, or attempt any scam;
• attempt to evade our safety systems, including by encoding, splitting, obfuscating, or disguising any of the above.

13Automated Screening & Its Limits

All messages are automatically screened before delivery. Messages that appear to violate these Terms or our Community Guidelines will not be delivered, and you will be told when this happens.

No automated system is perfect. A legitimate message may occasionally be blocked, and a violating message may occasionally get through. Screening does not make Wingmann responsible for content sent by users, and it is not a substitute for your own judgement about who you talk to and meet.

14Zero Tolerance, Reporting & Blocking

Wingmann has zero tolerance for objectionable content and abusive behaviour. Content that violates these Terms will be removed or blocked, and users who engage in abusive behaviour may have their accounts suspended or terminated without notice or refund.

You can report any message or user from within the chat, and block any user from the chat header or their profile. Blocking stops all messages and calls between you in both directions.

We review every report and act on violations within 24 hours. Depending on severity, we may remove content, issue a warning, restrict features, or permanently terminate the account. We may report unlawful activity to the authorities.

15Your Safety

Never share financial information or send money to anyone you meet on Wingmann. Meet at our partner venues, in public. If someone makes you uncomfortable, block and report them. You never need a reason, and we will not tell them you did.

16Content Ownership & License

You retain ownership of content you post. However, by posting content, you grant Wingmann a worldwide, non-exclusive, royalty-free license to use, display, reproduce, modify (for formatting purposes), and distribute it - solely for operating and promoting the Service. You represent that you have the rights necessary to grant this license.

17AI Moderation & Enforcement

Wingmann may use automated systems, behavioral analytics, and manual review teams to monitor compliance with these Terms. We reserve the right to remove content, restrict visibility, suspend accounts, and permanently ban users. Decisions may be based on algorithmic detection combined with human oversight, and enforcement decisions are final and at the Company’s discretion.

18User Interactions & Risk Disclaimer

Wingmann does not conduct full criminal background checks unless explicitly stated. You acknowledge that:

• You are solely responsible for your interactions with other users.
• The Company is not liable for the conduct of any user.
• We do not guarantee compatibility, success of relationships, or user authenticity beyond reasonable safeguards.

Offline meetings occur at your own risk.

19Payments, Cancellations & Refunds

What you pay for. Joining Wingmann is free. The Know Yourself session, a live one-to-one video call with a Wingmate, is a paid service. The price is shown in the app before you pay (currently ₹199 per session, inclusive of all applicable taxes). Wingmann does not sell subscriptions, and nothing renews automatically.

How payments work. Payments are processed securely by our payment partner, Razorpay Software Private Limited, using UPI, debit or credit cards, net banking or other methods shown at checkout. Wingmann never sees or stores your full card number, CVV, UPI PIN or banking password. Your session is confirmed only once your payment has gone through. You can ask us for a record of your payments and any credit at any time by writing to hello@wingmann.co.

Moving your session.

• You can move your session once, free of charge, if you do so more than 24 hours before it starts.
• Moving it within 24 hours of the start time, or moving it a second time, needs a new payment of the session price.

Cancelling your session.

• If you cancel more than 24 hours before the start time, the session price is kept as a session credit, which is used automatically for your next session. Cancelling uses up your free move.
• If you cancel within 24 hours of the start time, or do not join the session, the session counts as used and no credit is kept.
• If your Wingmate misses the session, your next session is free. If you cancel that free session more than 24 hours before it starts, it is kept as a session credit in the same way.

Outcome of the session. The session fee pays for the session with your Wingmate. It is not refunded or credited if, after the session, we decide Wingmann isn’t the right fit for you. If you apply again after 90 days, the session price applies again.

Credit. Session credit is not cash. It cannot be withdrawn, transferred to another person or exchanged for money, and it is forfeited if you delete your account, along with any upcoming or free session that hasn't taken place yet.

Refunds. Because cancellations are handled through session credit, we do not give cash refunds when you cancel or miss a session. We do refund the full amount to your original payment method if:

• you were charged more than once for the same session;
• your payment went through but no session could be confirmed for you; or
• a refund is required by law.

Refunds are started within 7 working days of the issue being confirmed, and usually reach your account within 5 to 7 working days after that, depending on your bank. If you think you have been charged in error, write to hello@wingmann.co with your registered phone number and the payment date.

Account action. If your account is suspended or terminated for breaking these Terms, any unused session or credit is forfeited.

20Termination

We may suspend or terminate your account if you violate these Terms or our Community Guidelines, engage in harmful or deceptive behavior, or if we believe your presence poses a risk to other users. You may terminate your account at any time via account settings. Termination does not eliminate obligations incurred prior to termination.

21Intellectual Property

All trademarks, logos, branding, design elements, and platform algorithms belong to Wingmann. You may not copy platform design, reverse-engineer algorithms, or use branding without written permission.

22Limitation of Liability

To the fullest extent permitted by law, Wingmann shall not be liable for emotional distress, relationship outcomes, user misrepresentation, harassment by other users, indirect or consequential damages, or loss of profits or opportunity. Our total liability shall not exceed the amount paid by you (if any) in the preceding 6 months.

23Indemnification

You agree to indemnify and hold Wingmann harmless from any claims, damages, liabilities, or expenses arising from your misuse of the Service, your violation of these Terms, your interactions with other users, or your violation of any third-party rights.

24Privacy

Your use of the Service is also governed by our Privacy Policy.

25Governing Law & Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Andhra Pradesh, India. We may attempt informal resolution before formal proceedings.

26Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users via in-app notification, email, and an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance.