Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, disclosure, storage, transfer, and protection of your information when you use the Service, and informs you about your privacy rights and how applicable laws protect you. By using the Service, you agree to the collection and use of information in accordance with this Policy.

Interpretation & Definitions

Collecting & Using Your Personal Data

1 · Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

• Full name, email address, and phone number
• Date of birth (for age verification)
• Gender and relationship preferences
• Precise location (GPS coordinates) and city / region
• Profile photographs, bio, and descriptive content
• Intent-based questionnaire responses and lifestyle / compatibility inputs
• Verification documents (if required for identity verification)

Providing this information enables us to create your account and deliver the intended functionality of the Service.

2 · Sensitive Profile & Compatibility Data

As part of fostering serious, intentional relationships, you may voluntarily provide relationship goals, personal values, lifestyle habits, personality-based responses, and emotional compatibility inputs. This data is used strictly for matchmaking, community safety, and algorithm improvement. We do not sell or publicly disclose such data beyond the visibility controls you choose within the platform.

3 · Communications Data

We may collect messages exchanged within the platform, reports submitted against other users, safety-related complaints, and feedback or support communication. To maintain platform safety, we may use automated systems and human moderation to review reported conversations or detect harmful conduct.

Voice & Audio: When you use Wingmann’s voice-calling feature, your call is transmitted in real time through a third-party provider (Agora). We do not record the audio content of your calls. We collect limited call metadata — such as participants, duration, and timestamps — to operate the feature, enforce our policies, and prevent misuse.

Facial Analysis for Compatibility: To help suggest more compatible matches, we analyse the photographs you upload to generate a mathematical representation of facial features (“facial vectors”). These are derived data used solely for compatibility matching; they are not used to identify you to any third party, are stored securely, and are deleted when you delete your account or remove your photographs. We process this with your consent, which you may withdraw by contacting us.

4 · Usage Data

Collected automatically when using the Service — this may include IP address, browser type and version, device type and OS, app interaction data, timestamps, session duration, click behavior, and crash reports and diagnostics. Recordings of in-app session activity may be captured by diagnostic tools (such as Sentry) to help us diagnose crashes; sensitive on-screen content such as text and images is masked in these recordings.

How We Use Your Personal Data

• To provide & maintain the Service — user matching, profile management, and platform functionality, including nearby matches and approximate distance based on your location (which you can disable in device settings).
• To manage your account — to register and authenticate users.
• For safety & fraud prevention — to detect fake accounts, prevent harassment, enforce serious-intent policies, and maintain community standards.
• AI-based moderation — analysing behavior and communications for harassment, fraud, misrepresentation, and community violations, with both automated and human review.
• To contact you — via email, SMS, or push notifications for service updates, security alerts, or policy changes.
• Marketing — to send updates or promotions unless you opt out.
• Business operations — analytics, service improvement, and feature development.
• Legal compliance — to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

Sharing Your Personal Data

We may share your information only under the following circumstances:

• With service providers who process data only on our behalf — Google / Firebase (authentication, notifications, analytics, hosting), Google Cloud (file storage), Agora (voice calling), Sentry (diagnostics), and Resend (email). These providers are contractually limited to using your data only to provide services to Wingmann.
• With other users — your first name, age, photographs, bio, and compatibility inputs are, by design, visible to other users as part of the matching experience. Messages remain private between participants unless reported.
• For legal obligations — if required by court order, law enforcement, or government authority.
• Business transfers — in case of merger, acquisition, or restructuring.

We do not sell your personal data.

Retention of Your Personal Data

We retain Personal Data while your account remains active, for up to 90 days after account deletion for safety and fraud monitoring, and longer if legally required. Chat logs may be retained where necessary for dispute resolution or abuse prevention.

Transfer of Your Personal Data

Your data may be processed at locations outside your state or country. Where such transfers occur, we ensure reasonable security safeguards are in place. Your continued use of the Service constitutes consent to such transfers.

Deleting Your Personal Data

You may delete your account through app settings, request access or correction, or withdraw consent. Upon deletion, your profile becomes invisible immediately, data enters a retention phase, and is permanently deleted or anonymised after retention. We permanently erase your photographs and facial vectors and remove your personal profile details — subject only to the limited retention described above. We may retain limited data to prevent banned users from re-registering.

Disclosure of Your Personal Data

We may disclose Personal Data in the event of a business transaction (acquisition or merger), if legally required by law enforcement, or to protect users, investigate wrongdoing, or prevent legal liability.

Security of Your Personal Data

We implement encryption in transit (HTTPS), secure cloud storage, role-based access controls, monitoring and breach detection, and internal confidentiality agreements. However, no digital platform guarantees absolute security.

Children’s Privacy

Wingmann is strictly for individuals 18 years or older. We do not knowingly collect data from minors. If identified, such accounts will be removed immediately.

Your Rights Under Indian Law

Under applicable data protection laws, you have the right to access your data, correct inaccuracies, request deletion, withdraw consent, and lodge a grievance. To exercise these rights, contact hello@wingmann.co

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you through in-app notifications, email, and an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the revised Policy.